john abram

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  1. The Seven Myths of Customer Management
    The Seven Myths of Customer Management
    John Abram
    John Wiley & Sons
    Ebook
    Sofort lieferbar
    In this lively and readable book, the authors argue that in recent years far too much has been made of customer satisfaction, and that this has come at the expense of hard-edged consumerism. Whethe...
    38,99 €
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