claes fornell

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  1. The Satisfied Customer
    The Satisfied Customer
    Claes Fornell
    St. Martin’s Publishing Group
    Ebook
    Sofort lieferbar
    When faced with the choice between cutting costs or improving customer service, most companies focus on tangible assets. But in our service economy, the most important asset is intangible: a compan...
    12,99 €
    Alle Preise inkl. MwSt
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  2. SATISFIED CUSTOMER
    SATISFIED CUSTOMER
    Claes Fornell
    St. Martin’s Griffin
    Taschenbuch
    Sofort lieferbar
    The Satisfied Customer is a clarion call to managers demonstrating the unheralded value of customer satisfaction with surprising statistics. Fornell estimates that a one-point decline in customer s...
    24,95 €
    Alle Preise inkl. MwSt | Versandkostenfrei
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  3. The Reign of the Customer
    The Reign of the Customer
    Claes Fornell
    Springer International Publishing
    Ebook
    Sofort lieferbar
    With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a major push to strengthen customer loyalty by improving the customer experienc...
    37,44 €
    Alle Preise inkl. MwSt
    In den Warenkorb Zum Merkzettel
  4. The Reign of the Customer
    The Reign of the Customer
    Claes Fornell
    Springer International Publishing, Springer International Publishing
    Taschenbuch
    Bezug 11-15
    With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a major push to strengthen customer loyalty by improving the customer experienc...
    37,44 €
    Alle Preise inkl. MwSt | Versandkostenfrei
    In den Warenkorb Zum Merkzettel
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