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Beating the System: Using Creativity to Outsmart Bureaucracies

Beating the System: Using Creativity to Outsmart Bureaucracies

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When was the last time anyone interacted with an organization, a business, a government agency, a school, or a hospital and got a direct and accurate answer to a question or received a desired service without having to weave through a maze of frustrating and infuriating hand-offs? How often do people attempt to speak to a human in these organizations, but the system wouldn't allow it? Beating the System is for anyone who has faced the bureaucratic blank wall. The authors explain how systems are designed, how they function (and, particularly, malfunction), where their weaknesses are, and the incentives that drive them - as well as how to be creative in beating a system. Entertaining and informative stories illustrate how each creative strategy is used, and the authors offer suggestions for how organizations themselves can avoid frustrating those they serve and employ.

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    Business / Economics / Finance; BUSINESS & ECONOMICS / Organizational Behavior; BUSINESS & ECONOMICS / Decision-Making & Problem Solving

Produktdetails

Autor: Russell Lincoln Ackoff
ISBN-13: 9781576753309
ISBN: 1576753301
Einband: Taschenbuch
Seiten: 175
Gewicht: 231 g
Format: 215x143x13 mm
Sprache: Englisch
Autor: Russell Lincoln Ackoff, Sheldon Rovin
Russell Ackoff (Bryn Mawr, PA) is the Anheuser-Busch Professor Emeritus of Management Science, the Wharton School, and Distinguished Affiliated Faculty, Center for Organizational Dynamics, both at the University of Pennsylvania.
Sheldon Rovin (Wynnewood, PA) is Emeritus Professor of Healthcare Systems at the Wharton School of Business and past Director of Healthcare Executive Management Programs at Wharton Executive Education and the Leonard Davis Institute of Health Economics.

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Autor: Russell Lincoln Ackoff
ISBN-13:: 9781576753309
ISBN: 1576753301
Erscheinungsjahr: 01.05.2005
Verlag: BERRETT-KOEHLER
Gewicht: 231g
Seiten: 175
Sprache: Englisch
Sonstiges: Taschenbuch, 215x143x13 mm