Internet Retail Operations: Integrating Theory and Practice for Managers
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Internet Retail Operations: Integrating Theory and Practice for Managers

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Rabinovich Elli
499 g
231x155x18 mm
5, Supply Chain Integration Model

Internet Retailing: From Experimentation to Execution Lessons of the Last Bubble The Unfolding Story The World Wide Web and Information Technology What Do We Mean by the Internet? Technological Advances in the World Wide Web That Enabled the Commercial Adoption of the Internet Internet Business Models: A Framework Characterizing Internet Retailing Models The Role of Merchandise, Services, Promotions, Navigation, and User Interfaces in the Success of Internet Retailing Ventures Internet Commerce Functionality and Its Potential to Generate Value in the Supply Chain Web-Enabled Cost Efficiency and Customer Benefits Web-Enabled Collaboration among Individuals References Scale Economies and the Network Effect in Internet Retailing Scale Economies Network Effects Economies of Scope Defense versus Offense Operations Strategy for the Internet Operations Strategy From Manufacturing to Operations Strategy Structural Decisions Operations Capabilities From Theory to Practice? Supply Chain Management for a Virtual World Long Tails and Unlimited Shelf Space in Internet Retailing Demand Management Multichannel Retailing: Combining Internet and Brick-and-Mortar Channels References Defining the Value What Are the Main Internet Services That Exist in a Supply Chain Context? How Can the Internet Be Used to Offer Services That Contribute to the Development of Competitive Advantages? Outsourcing Internet Retail Operations Internet Retailing Decisions to Outsource Their Distribution Facilities' Footprint Logistics Outsourcing Decisions in the Broader Internet Retailing Context Conclusions and Implications References Understanding the Drivers of Cost-to-Serve The eBags Story Trial and Error Future Growth Accounting for Intangibles The Last-Mile Challenge First-Mover Delivery Models Limited Online Sales The Role of Delivery Economics High Last-Mile Costs New Trade-Off: Speed versus Variety Entrenched Competitors The New Intermediaries Store and Office Solutions Labor-Saving Models Continued Experimentation Managing Product Returns The Magnitude of Product Returns in Internet Retailing Tackling Product Returns The Role of Third-Party Specialists Key Principles for Internet Retailers to Follow Managing Internet Product Returns: A Focus on Effective Service Operations Challenges and Opportunities in Remarketing Product Returns References Amazon: Supply Chain Strategy and Innovation Amazon's Structural Decisions Amazon's Operational Decisions Keeping the Virtuous Cycle Moving Forward eShip-4U The Last Mile eShip The Deutsche Post Pilot The Packstation 24 Trial Run The ADM Entering the U.S. Market Partnering with E-Tailers References FreshDirect: Expansion Strategy FreshDirect: Home Grocery Delivery Beef Industry Background Cattle Farmers Feedlots and Slaughterhouses Packers Grocery Stores Restaurants Direct Retail: Omaha Steaks Direct Retail: Online Grocer Farm to Fork: Supply Chain Coordination A Question of Priorities Musictoday, LLC: Managing Inventory for Night Train From One Band to Many The Problems of Success Getting the Train Back on Track Train at the Crossing Better World Books Company Background Company Culture Used-Books Industry Trends The Internet as Vehicle for Books Sales Supply Chain of Internet Book Retailing Value Proposition Operations The South Bend Facility Expansion Options References Company History Overview of Kitchenware Industry Cost-to-Serve Drivers Conclusion, Inc's History U.S. Grocery Stores and Supermarkets Alternative Online Grocery Retailing Models Operations Strategy for eBags: Managing Growth eBags History The Luggage Industry eBags Business Model eBags Operations Model The Footwear Industry The European Market Where Do We Go from Here? Index
The rise of the Internet as the first choice for retail shoppers presents new challenges for retailers and suppliers. This book details how information technology evolved to play such a role in retail supply chain networks, how this has impacted supply chain networks, and how this has changed service operations. The first part of the text addresses information technology in relation to service and retail industries. The second part covers how the new supply chain dynamics impacts traditional service and retail delivery, the costs involved, the impacts on customer service, and customer expectations. The third part presents case studies of how different retailers meet challenges.