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Corporate Culture and the Quality Organization

Corporate Culture and the Quality Organization

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Discusses quality-enhancing tools and techniques by demonstrating the value of creating a corporate culture that recognizes and rewards efforts aimed at improving the quality of a firm's products and services.
Most quality management programs focus on the tools that can be employed to improve quality, but the long-term results of these efforts have been mixed. The only way to ensure that quality improvement will have lasting consequences for a firm is to change the corporate culture. Having the appropriate level of technical knowledge to address quality problems is a necessary, but not sufficient, condition for realizing the hoped-for improvement. Only when the entire culture of the corporation, starting with a visionary leader and senior management, is receptive to the adoption of new tools will any substantial progress be made. This work guides executives, consultants, academics, and students on how to establish a quality culture.

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    Business / Economics / Finance; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Leadership; BUSINESS & ECONOMICS / Industrial Management

Produktdetails

Autor: James W. Fairfield-Sonn
ISBN-13: 9780899309033
ISBN: 0899309038
Einband: Buch
Seiten: 224
Gewicht: 390 g
Format: 216x148x21 mm
Sprache: Englisch

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Autor: James W. Fairfield-Sonn
ISBN-13:: 9780899309033
ISBN: 0899309038
Erscheinungsjahr: 01.11.2000
Verlag: GREENWOOD PUB GROUP INC
Gewicht: 390g
Seiten: 224
Sprache: Englisch
Auflage New
Sonstiges: Buch, 216x148x21 mm