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Unpopular Culture

Unpopular Culture

The Ritual of Complaint in a British Bank
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John R. Weeks based his study on long-term observations made at the British Armstrong Bank in the UK. Not one person, from the CEOs to the junior clerks had anything good to say about its corporate culture, yet the way things were done never seemed to alter.
When you start a new job, you learn how things are done in the company, and you learn how they are complained about too. "Unpopular Culture" considers why people complain about their work culture and what impact those complaints have on their organizations. John Weeks based his study on long-term observations of the British Armstrong Bank in the United Kingdom. Not one person at this organization, he found, from the CEO down to the junior clerks, had anything good to say about its corporate culture. And yet, despite all the griping--and despite high-profile efforts at culture change--the way things were done never seemed fundamentally to alter. The organization was restructured, jobs redefined, and processes redesigned, but the complaining remained the same. As Weeks demonstrates, this is because the everyday standards of behavior that regulate complaints curtail their effectiveness. Embarrass someone by complaining in a way that is too public or too pointed, and you will find your social standing diminished. Complain too loudly or too long, and your coworkers might see you as contrary. On the other hand, complain too little and you may be seen as too stiff or just too strange to be trusted. The rituals of complaint, Weeks shows, have powerful social functions.

Produktdetails

Autor: John R. Weeks
ISBN-13: 9780226878126
ISBN: 0226878120
Einband: Taschenbuch
Seiten: 176
Gewicht: 274 g
Format: 228x162x13 mm
Sprache: Englisch
Autor: John R. Weeks
John Weeks is an assistant professor of organizational behavior at INSEAD, Fontainebleau.

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Autor: John R. Weeks
ISBN-13:: 9780226878126
ISBN: 0226878120
Erscheinungsjahr: 16.01.2004
Verlag: The University of Chicago Press
Gewicht: 274g
Seiten: 176
Sprache: Englisch
Auflage 2nd ed
Sonstiges: Taschenbuch, 228x162x13 mm, 1 table