ITIL foundation handbook
-12 %

ITIL foundation handbook

[Japanese translation of ITIL foundation handbook]
 Taschenbuch
Sofort lieferbar | Lieferzeit:3-5 Tage I

Unser bisheriger Preis:ORGPRICE: 18,50 €

Jetzt 16,28 €*

Alle Preise inkl. MwSt. | zzgl. Versand
ISBN-13:
9780113314607
Einband:
Taschenbuch
Erscheinungsdatum:
23.06.2015
Seiten:
0
Autor:
Claire Agutter
Gewicht:
263 g
Format:
139x108x17 mm
Sprache:
Englisch
Beschreibung:

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.